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Counselling Service

School Counselling Service at THE OXFORD ACADEMY

The Oxford Academy employs a school counsellor who is available to all students. The counselling service provides a regular safe and supportive space for young people to express and explore their thoughts, feelings, behaviours, worries and difficulties with a counsellor who is non-judgmental, empathetic, and respectful.

Our counsellor has vast experience of working with children and young people and is professionally trained, fully qualified and checked by the Criminal Records Bureau.

There is an appointment system and students can access our counsellor by one of the following methods:

Direct Referral

The student is referred to the service (with consent) by a senior member of staff. This may follow a suggestion from parents, teachers, or by the person themselves.

External Referral

Sometimes referrals are received via GPs, Oxfordshire Single Point of Access (CAMHS Oxfordshire SPA), social workers and other external agencies. Normally this takes place following a discussion with the young persons' parents or carers.


Students may choose to self-refer to our counsellor. They can go directly to her for advice and guidance or engage in a consultation with her.

Drop In Service

Students can informally chat with the school counsellor before school, at break or lunchtime or after school. In an emergency you may call in to see the counsellor (if she is not already with a client) or you may prefer to make an appointment. Alternatively, you can speak with her via The Oxford Academy telephone number – 01865 774311.


The counsellor treats all personal information in confidence. However, she will liaise with the Deputy Head Teaching for Inclusion, Safeguarding and LAC Lead on a regular basis and provide her with names of students being counselled, for safeguarding reasons, but the reasons for counselling will not be given due to confidentiality.

If a student is deemed ‘at risk’ for any reason, our counsellor will immediately pass on this information to the Head & Deputy Head of Safeguarding for Child Protection. This complies with the confidentiality and Child Protection procedures of The Oxford Academy.  In such instances, the Designated Staff for Child Protection will liaise with parents/carers and outside agencies as appropriate and in accordance with our Child Protection guidelines, the Head Teacher will also be kept fully informed.

All student notes are securely stored in line with General Data Protection Regulation and the Ethical Framework for Good Practice in Counselling & Psychotherapy.

Any questions?

If you have questions about counselling in school, please do not hesitate to contact us and we will be happy to help.

Related documents

Please see below for the counselling service leaflet for parents and carers to explain in more detail.  

Wellbeing support links:;;

Page Downloads Date  
Information for Parents and Carers Leaflet 16th Jul 2021 Download
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